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Anthony last won the day on April 4

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  1. Release v3.6.5.0 beta 1 (2020/03/31) [ b ] Change in pool size error was causing the pool to switch into a fault-tolerant mode, and not switch back. [ b ] Detecting missing drives ate boot time now works as expected. [ b ] Scheduling task no longer blocks tasks for extended periods. [ u ] Even balancing has been improved on larger drives. Download here
  2. Hi all... well yes and no, we are still supporting Cloud Xtender, and will be supplying updates were possible, but will are no longer making it available for purchase in it's current form. If you have any issues, contact support at https://support.division-m.com
  3. Hi All, First up, I would like to apologies for all the recent updates. The last couple of releases (mostly v3.3 and v3.4) of Drive Bender have contained a very allusive "Access Denied" error (this was a timing/cache problem exposed as a result of improving I/O performance). In addition to v3.2 having an problem with the FolderWall module not disabling correctly, and displaying odd errors... In all, we have not covered ourselves in glory 😬 We are confident we are on top of these issues now with v3.6, and will be looking at our regression testing, and making some changes to ensure we are delivering a better product to our faithfully users! For those that had problems... thanks again for your support and, in some case, access to your machines to help diagnose issues 👍
  4. Release v3.6.0.0 release (2020/01/22) [ b ] Fixed a potential file looking issue. [ u ] Further performance improvement introduced. Release v3.6.0.0a release (2020/01/23) FolderWall may not process rules containing explicit application entries correctly. Download
  5. Hi All, We are investigating this issue. Did you upgrade directly from v3.2 to v3.4?
  6. Release v3.4.0.0 release (2020/01/09) [ b ] Changing network cards could cause the system to boot slower than normal, and cause other system stability issues. [ b ] Some users were experiencing a FolderWall error message on boot. [ u ] Added a drive load testing feature. See - https://support.division-m.com/hc/en-us/articles/360001326236 Download
  7. We are working on this and expect to have it sorted this week (week starting on the 6th, Jan). That said, the error message is just a message, and has no effect on the pool itself. If you are experiencing access issues, then there is something else going on and you should contact support.
  8. This is being updated in the next major release... with a re-write of the feature that will also, dramatically improve pool performance.
  9. Hi, Yes, stay with v3.3... there are potential (different) access issues with 3.2. These access denied errors are being reported by Windows... as suggested, please send log files to support.
  10. Hi Stacy, I'm responding as best as I can... however, we are located in Australia (it was 2AM here when you posted this) and we can't spend 24 hours a day monitoring support, not to mention, you are not the only customer we have. Here are some support tips. 1) First of all, don't panic! (this is important)... remember, all files are stores using the Windows NTFS format, and can be access outside of Drive Bender if needed. 2) When submitting a ticket, wait for a responses before spamming support, ever time you update a ticket, it goes to the back of the support queue as tickets are sorted by "last updated", oldest first. 3) Try and keep tickets on topic, adding unrelated issues confuses things and can make it difficult to track what is going on.
  11. Ok... noted, thanks... let me get back to you
  12. Hi CBers... what was the result with the reinstall? Did it install as new, or modify... if new, then you should be able to disable the FolderWall and reboot, and end of issue.
  13. Hmmm... we have checked this again and all is as it should be. I have a theory... we did push a version of v3.3 prior to posting here, when tested (aka downloaded and installed), we found this to be an old test version, it was re-uploaded... then announced the update. We use AWS's CloudFront, my thinking is that you pulled down a cached version, not the final release version. To test, download again, then run the installer and see if the installer runs as a new install, or want to modify. If new, then I'm correct, if modify, then something else is going on here.
  14. So, it keeps enabling on reboot/restart? I'm investigating and we have an answer ASAP
  15. We have released v3.3... head to https://www.drivebender.com/downloads.html This will sort all FolderWall issues, here is a change log [ u ] By default the FolderWall feature (module) is not enabled. Important - This release will disable any pre v3.3 rules in place. [ b ] Fixed an error that some users were experiencing at boot concerning the FolderWall module. [ b ] At startup, a mount point conflict could occur that cause the mount point to be removed and recreated. [ u ] Added ".BVR" to the VIDEO file types.
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