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DoctorTim last won the day on October 22 2014

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  1. Three full days later, pass two of the repair is still going. All my existing drives have no issues. On the left of the running tasks window it used to have a child in the Internal Task tree that included the repair. It no longer does. Looks like it's time to reopen that ticket.
  2. This is almost certainly user error. I think maybe the repair completed successfully. I am mistaking the drive space available for a task progress bar. It strobes with a whitish light leading me to believe that it was working. The actual repair has a short green bar that strobes to indicate activity. There was no message indicating that the process completed successfully, which I guess I was expecting. I rebooted and chose repair pool again. It shows under running tasks (it wasn't there previously when I thought that the repair was stalled). I will leave that window up so I can properly monitor progress this time around. Sorry for what appears to be a false alarm.
  3. I have a pool with 8 3TB drives. I had a complete drive failure so I physically removed the failed drive, ran force removal, and now am running the repair/rebuild. It's been running for three days straight. How long should I expect this to take? I'm running an AMD A8-6600K at 3.9GHz on Win 8x64 and 8GB ram (7.21 usable). The progress bar graph has been at like 85% for two days now. Read and Write rate are both zero, but I don't recall those being active. FWIW, my computer is fully responsive though I am leaving it idle while it rebuilds. When force removing the drive I got an error. It shut down DB. When I rebooted, the drive was removed, so there was nowhere to go but repair/rebuild. There's nothing to be done at this point, but I've attached the full text of the error in a file. The first part is below See the end of this message for details on invoking just-in-time (JIT) debugging instead of this dialog box. ************** Exception Text ************** System.Exception: Timeout waiting for a response at RemObjects.SDK.IpSuperTcpClientChannel.IntDispatch(Stream request, IMessage response) at RemObjects.SDK.ClientChannel.Dispatch(IMessage message) at DriveBender.Common.DriveBender_Proxy.RemoveVolumeFromExistingPoolAsync(String securitySessionId, String poolId, String volumeGuid, Boolean forceRemoval) at DriveBenderWindowsV2.Controls.PooledVolumeControlDetailed.btnForcedRemoval_Click(Object sender, EventArgs e) at Telerik.WinControls.UI.RadButtonElement.OnClick(EventArgs e) at Telerik.WinControls.RadItem.DoClick(EventArgs e) at Telerik.WinControls.RadItem.RaiseBubbleEvent(RadElement sender, RoutedEventArgs args) at Telerik.WinControls.ComponentInputBehavior.OnMouseUp(MouseEventArgs e) at Telerik.WinControls.RadControl.OnMouseUp(MouseEventArgs e) at System.Windows.Forms.Control.WmMouseUp(Message& m, MouseButtons button, Int32 clicks) at System.Windows.Forms.Control.WndProc(Message& m) at Telerik.WinControls.RadControl.WndProc(Message& m) at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)
  4. I know Windows doesn't use the recycle bin on network shares. I'm looking to reduce the likelihood of sloppy keyboard or clicking from deleting a high level folder with terabytes of data. I have a two year old that occasionally gets a hold of my keyboard. I guess I could dig around for the setting to confirm deletes. Any suggestions for recycle bin like behavior via a shared drive that isn't a total pain in the arse? I've seen some weird registry hacks but they don't leave me with warm fuzzies (e.g. http://forums.mydigitallife.info/threads/16974-Tip-Network-Recycle-bin ) Thanks in advance Tim
  5. Just dropping by to say that this never got properly sorted. Weeks after my ticket I finally had someone remote into my machine. I thought we might have had it sorted but turns out no. I eventually just deleted the pool on my own and created a new pool then copied 17TB of data back in over the course of multiple days. I certainly can't recommend converting a drive after this fiasco. Adding a fresh drive to the pool seems to work well though. Way more hassle than pooling with flexraid at least in the setup. Flexraid allowed me to use existing drives no problem. It also doesn't copy the directory structure to every drive. Which is useful if you want to look at data without using the pool. You actually have a clue what might be on that drive. That said I'm still working with DriveBender. I'm hoping it proves itself over time. FTR - FlexRaid doesn't support multiple pools. That's a DB selling point for me. Anyway thanks for all the tips and comments. It's nice to have an active user community.
  6. Just to follow up, support finally contacted me four days after opening a ticket. They suggested I copy my data to the pooled drive, of course I don't have a pooled drive. It's now been 12 hours since I responded, and the weekend is fast approaching. Is this the normal level of support? I entered the ticket as critical with a priority of high.
  7. It shows I have only one pool. It has the drive letter I. If I go to I in explorer, it shows me the same contents that were on I before I created a drive pool - which is basically nothing because that is the drive that only had 3mb on it. The I drive physically is the same as DB1, and after some load balancing the DB manager says DB1 has only 1.99 of 2.73TB are free, but none of those files seem to exist on I. And I have view hidden files checked in explorer, so should see the files no matter what - if they're there.
  8. I clicked convert drive, because that is the option that said it would maintain my data. Adding a drive and copying the data into a pool seems the riskier prospect as it is an additional read/write on a massive volume of data. That much more chance for the introduction of write errors due to buggy controller drivers, etc. Maybe it is the better option, I just don't know why that would be. If I click show detailed information on one of by pooled drives, eg DB3, it shows this: That shows that I have 273,971 total files in the pool [EDIT - hours later, clicking detailed information shows 444,703 total files in the pool - a massive increase with no file operations other than automatic file balancing - WEIRD!]. [Edit 2 - the number of files in the pool continues to rise as my drives are "read". Maybe this means that my implementation is still in progress. I don't know how that affects the rest of my issues.] So where is the pool? Where are those files and how do I mount them? The existing mount points were my original drive letters that DB preserved. If I create a drive letter for one of the pooled drives like DB2, I see folders named like this {0F83BC81-B34D-4CF9-8626-63D4F2B82B74} and files like this {0F83BC81-B34D-4CF9-8626-63D4F2B82B74}.MP.$DRIVEBENDER (there are no conventionally named files/folders in the root - this at least seems expected). The comment "any data in the pool should be copied over to a temp drive somewhere" has me truly lost because I can't tell what's in the pool. It seems everything yet nothing is pooled. If I click on my old drive letters (those 8 mounting points), what I see is exactly the same as what they were before I converted them. There are no additional files that I can tell, not the file convention above ({0F83BC81-B34D-4CF9-8626-63D4F2B82B74}), nor files from other drives.This is even AFTER I did several hours of balancing. This doesn't make any sense to me at all. If I look at the pool, the most amount of free space of any drive is 1.99 of 2.73TB. However if I go to my I: drive, there is only a total of 3MB on the drive. It is empty. How can Windows and DB show different values for space utilized? WTH? I am extremely hesitant to do any deleting in the pool. This feels like a botched implementation, even though literally all I did was click convert drive. Given what I've seen so far, I have little confidence that DB will not botch my data. So to sum things up. It says I have ~274,000 files in my pool, but I have no pool, I only have mount points to my old drives. I don't have 21TB of empty drives around, so I can't copy out and start from scratch "just in case". With so many files "in" the pool, surely there should be a pool somewhere that I can mount. I have no idea how to do that. If I can't do that, I don't know how to start over without risking my data since there is so much confusion. I really appreciate the help I have been given. I hope someone can take what I've provided and explain what's going on. The lack of guidance and documentation on best practices and implementation strategies has been frustrating. I get very few hits on google, the help file is sadly vague, and I can't find video tutorials on YouTube or elsewhere.
  9. Thanks for the quick reply. I meant to include the explorer window. The problem is I have all the individual drives still mapped, but I have no access to the pool. I have no idea how to access the pooled data.
  10. Under mount point options I tried adding a new mount point. I assumed I just didn't have a mount point for my pool. Now I have yet another drive letter (Z:). This one shows no files whatsoever. Clearly I have no idea what's going on here.
  11. I have 9 drives on my Win 8.1 x64 Professional PC, my system drive and 8 data drives . To install DB, one by one for all 8 drives I clicked add drive to pool (in retrospect it may have been convert, not add) in the manager. When I go to windows explorer, all my drives are there and they each have drive letters. The total size and free space (21.8TB and 5.67TB) look right, but it's showing that for every drive. When I double click a drive I see the original contents (pre DB install). I thought it would remove the drive letters and give me one drive letter with all drives pooled together. How do I do that? In my settings under general I have all three boxes checked. I thought having "drive letter management" checked would do what I am requesting, but I have drive letters/mount points for every drive. Disk Manager has each drive twice, once with the real physical drive size, DB volume name, and once with the drive letter, original volume name, and total pool size. I know how to add and remove drive letters in Disk Management, but experience with FlexRaid has taught me to do everything possible through software management vs monkeying around in windows. So again, how do I make it so I have one 22TB drive letter and nothing else besides my system drive? ___________________________ Second issue. I have a 4bay eSATA encloure and 3 USB hard drives that I want to use as backup. I will leave them unplugged and plug them in every few days to backup. Is the native duplication the best way to do this? I have used GoodSync in the past. If I use duplication, what is the process for duplicating the data to those externals? I assumed I would create a second pool and have Pool 1 duplicate to Pool 2. It doesn't seem like that's how it works in the manual. I want the duplicate to be offline (unplugged) except during copies so I have protection from lightning and brownouts. I am open to other backup suggestions. Most of my data is audio/video. I have all my albums (vinyl) in 24bit or 32bit which takes a TON of space.
  12. I just installed Drive Bender today. I accidentally added a drive with a messy directory structure to my pool. I wanted to back out and reorganize the drive then re-add it. I'm sure this was the wrong way to arrange files on a drive, but... I removed a mount point (I didn't delete the pool), then mapped a drive letter and moved some files. I didn't move or rename any folders resembling {C2BB80-E51D-46D9-944D-...} but I did move files inside one of those folders, all of which were on that same drive before joining the pool. I want to re-add the mount point to the pool. Can I do this, and will the moved files have any impact? Assuming I can add it back in, I don't see where to do it. When I look at the drive on the Drives Dashboard it doesn't reflect the files correctly. It indicates there are only a few files (3 video, 1 other, 2 compressed). I'm fine removing the drive and starting over. I had only 1 other drive in the pool, but I just added a third drive that was blank so I would have space if files need to get juggled. I've just made enough of a mess I don't want to do anything until I get some guidance. (Plus I don't know what would happen if I tried to remove the drive). Help please. Thanks, Tim
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