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CBers

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  1. Like
    CBers reacted to w3wilkes in email notifications enable TLS and port change   
    I would suggest you open a trouble ticket
    https://support.division-m.com/hc/en-us
  2. Like
    CBers reacted to Anthony in Drive Bender v3   
    Drive Bender v3 is coming, check out some of its new feature in our latest blog - https://blog.division-m.com/2018/07/23/the-malware-meltdown/
    Let us know what you think and if there is anything else you would like to see in v3!
    The Drive Bender v3 beta is set for release on the 31st of July.
    Update: The release date has been pushed to the 3rd of August.
    Update 2 (2018/8/4): We have an issue with the Drive Idle feature on one of our test machines, and we are having trouble sorting. Once we get it worked out, the beta will be released.
    Update 3: We still have not resolved the issue with the test machine. The problem is this bug can take 12 – 24 hours to manifest, so sorting it is proving to be time consuming... stay tuned.
    Update 4: It looks as if we have sorted the issue, and we are just performing finally testing. All being equal, we are planning to release on the 15th of August.
  3. Like
    CBers reacted to w3wilkes in GBs of logfiles?   
    You should definitely open a support ticket with this question
    https://support.division-m.com/hc/en-us/requests/new
    I would tend to agree that we should be able to shut this off.
  4. Like
    CBers got a reaction from w3wilkes in All Media Files non accessible - can't view security. Mismatched files   
    In that case, if I was you, I would raise a Support Ticket.
     
  5. Like
    CBers reacted to w3wilkes in All Media Files non accessible - can't view security. Mismatched files   
    Have you made sure you are the owner of the files / folders in the pool? Here's how to check and take ownership
    https://www.windowscentral.com/how-take-ownership-files-and-folders-windows-10
  6. Like
    CBers got a reaction from w3wilkes in Why do drives spool up every hour?   
    Without knowing what else runs on your PC, it's hard to hazard a guess.
     
    Check your Task Scheduler and see if anything runs hourly.
     
    What setting do you have for a screensaver? Is it set to start after an hour of inactivity?
     
    Loads of things could cause disk access.
     
    My disks are on 24x7.
     
     
     
     
  7. Like
    CBers reacted to w3wilkes in Why do drives spool up every hour?   
    Drive balancing isn't the only thing that will wake up the drives. Here's something in the DB FAQ's you might be interested in
    https://support.division-m.com/hc/en-us/articles/333757024875-How-do-I-disable-all-internal-scheduled-tasks-
    Be sure you understand the implications.
  8. Like
    CBers got a reaction from w3wilkes in Pool passthrough to hyper-v vm   
    A good question.

    Might be worth raising a Support Ticket.

  9. Like
    CBers reacted to appledate in Temporarily remove drive to swap in new drive   
    Just coming back to update, I took the approach of a force removal, adding the new drive to the pool, and then copying the files back over the LAN. It worked just fine, although it took a full day to copy the 3TB over wifi and verify the transfer. Thanks for all the help.
  10. Like
    CBers reacted to w3wilkes in driver bender service @ 100% cpu   
    The best thing to do is open a support ticket with the developer for guidance.
    https://support.division-m.com/hc/en-us/requests/new
  11. Haha
    CBers got a reaction from revengineer in Patch v2.8.2.2   
    Famous last words [emoji23]
  12. Like
    CBers reacted to revengineer in Patch v2.8.2.2   
    I don't seem to be in need for this patch (knock on wood), but I wanted to thank you for the continued support and improvements to DriveBender. It remains one of the best pieces software I ever bought.
  13. Like
    CBers reacted to Anthony in Licensing server issues   
    Hi all,
    We are experiencing licensing server issues which is
    1) Preventing new license keys being sent to new users.
    2) Preventing license key activation.
    The problem relates to DNS... and getting sorted is proving to be very slow (we are now fed up and have move providers). In the meantime, we are manually sending new key, and user wishing to activate can do so manually (see - https://support.division-m.com/hc/en-us/articles/214026283)
    Otherwise, it should be working again in a day or so.
     
  14. Like
    CBers reacted to w3wilkes in Permissions network shared drive   
    This is the 2nd report of a permissions problem in the last few days. I would suggest you open a ticket with the developer.
    https://support.division-m.com/hc/en-us/requests/new
  15. Like
    CBers reacted to w3wilkes in Folder and/or File permsissions - denied when copying files?   
    There have been a couple of reports of a permissions problem in the last few days. I would suggest you open a ticket with the developer.
    https://support.division-m.com/hc/en-us/requests/new
  16. Like
    CBers reacted to Anthony in Patch v2.8.2.2   
    Yes for sure... there may be some small tweaks based on user feedback, but this will be in the v2.9 release.
  17. Like
    CBers reacted to w3wilkes in Landing Zone Tweaks / Help?   
    Sorry I can't help other than suggesting you open a support ticket for these questions.
    https://support.division-m.com/hc/en-us/requests/new
  18. Like
    CBers reacted to Anthony in Patch v2.8.2.2   
    We have a number of users reporting balancing issues, including landing zone clearing... this patch will
    a] Fix these issues
    - or -
    b] Allow better diagnostics via improved logging.
    This patch requires v2.8
    To install, do the following
    Make sure there is nothing accessing the pool. Open the Windows Task Manager and find the process "DriveBenderService.exe", kill this process, along with "DriveBenderSmartService.exe and DriveBenderTray.exe (this will take down the pool). Download and unzip the DriveBenderWindows_2822.zip patch file, and copy ALL files to the Drive Bender folder (typically this is "C:\Program Files\Division-M\Drive Bender"), overwriting the existing files. Restart the machine. Important note - Users running WHS, or any Windows Server Dashboard, will need to update the addin's... to install, do the following
    Make sure the dashboard is not running Open the Windows Task Manager and find the process "DriveBenderHealthService.exe", kill this process. Download and unzip the DriveBenderWHS_2822.zip patch file, and copy ALL files to the WindowsServer bin folder (typically this is "C:\Program Files\Windows Server\Bin"), overwriting the existing files. If you continue to have issues, please enable debug logging (under settings -> performance) and forward the log files onto support (do not post log files here)
  19. Like
    CBers reacted to w3wilkes in Landing zone rules   
    To make sure the developer sees this you should also open a ticket.
    https://support.division-m.com/hc/en-us/requests/new
  20. Like
    CBers reacted to w3wilkes in Is this possible with Drive Bender?   
    Your current raid 10 array would have to be broken to remove 2 of the 2TB drives and replace them with 2 10TB drives. Seems like you'd have to do something like install one of the 10 TB somewhere outside your raid 10 array - copy the data on the array to the 10 TB drive - shut down the array and reconfigure the 4 drives to JBOD (regular drives) - replace 2 of the 2TB drives with the 2 10TB drives (1 of these drives would contain the data you copied from the array) - install the DB software (you will find the DB manual in the install directory "Drive Bender Manual.pdf" you should read the manual before proceeding) - on page 12 of the manual it talks about converting a drive to the pool. You will want to use the convert method to "import" the 10 TB drive to the pool that you copied all your data to. You can then add the 2nd 10TB drive to the pool using the initialize/format option. You should then have a pool that contains your 2 10TB drives. Then using the Drive Bender manager you would define what gets duplicated. Depending on what you're thinking you could then add the 2 remaining 2TB drives to the pool or just use them as regular drives.
    The key is to really read and understand the manual! Once you have your pool up and running and decide you like the DB software you can buy the software and input your license key. For the 60 day trial period the software is FULL Function.
  21. Like
    CBers reacted to w3wilkes in Copy failed drive to pool?   
    Why can't you put the cloned drive in the pool with a new drive and then drain the cloned drive? Seems like this should get your files squared away in the pool. Then you can put the cloned drive back in your NAS.
  22. Like
    CBers reacted to revengineer in Drive Xtender beta registration now available   
    will it be possible to use Drive Xtender with the existing DriveBender pool? Or is the pool structure different? Trying to figure out how much work and how risky such transition would be.
  23. Like
    CBers reacted to ruralcricket in empty pool but files are there....   
    Have you checked the drive bender logs for errors?  I suspect this is worth opening a support case.
  24. Like
    CBers reacted to Anthony in Drive Bender v2.8.0.0 released   
    Release v2.8.0.0 release (2017-10-26)
    [ b ] Balancing on pools with multiple mount points may not balance both mount point (only the first), this could also affect landing zone clearing.
    [ b ] When applying duplication, the Drive Bender Manager/Console could hang.
    [ b ] Fixed a number on minor bugs.
    [ u ] Added additional logging for some areas of code to track drive issues.
    Download here
  25. Like
    CBers reacted to Anthony in Drive Xtender beta registration now available   
    Should be sorted :-)
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