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kim8

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  1. All is well again! I went ahead and reinstalled DB and it indirectly prompted me to replace the old drive with the new one, and afterwards, restored the pool on its own. Another plus is now I am on the latest version. I was dreading this step but it turns out it was the most simplest way forwards. Thank you so much, I really appreciate it.
  2. Thank you, it's starting to make a lot of sense. I can see that some of my files are in the folder with some missing documents in sub-folders. I would think that they are in the other drives in the pool under the same sub-folders? I am unable to determine this as my DB client keeps prompting to connect to the server which fails. As a result, I can not access the UI to map a letter to the other drives, would you know how to do this? If I am also able to map drives and access them from explorer, how may I erase the pool if the client is inaccessible at this stage? Would a simple u
  3. Unfortunately I may not have. I only copied everything including the annotated folders with random strings. I have hidden folders enabled but I honestly did not set out to find them and ensure they were copied. As you can tell, I am a complete newb. Could you please advise how I may find them in the root of the drive? Yes, I will have to do the UI method next time. Would uninstalling DB simply allow the drives to show up in explorer? I always had the idea that files were distributed somewhat between the drives in the pool. If so, would they sort themselves out or am I incorrect in as
  4. Thank you for your reply CBers. I apologise, I am unsure of the procedure you are speaking of however I followed these steps as advised by the support team: The conundrum was that I had no more SATA ports to accommodate the straight forward method so was advised to plug in the new drive via USB (original enclosure) and move files over this way. Was it possible to add the new drive to the pool - whilst it was connected through USB - and retain its position in the pool when I exchange it with DB1's SATA port? I did not think to do this, and only mapped the drive and copy its content
  5. Dear all, I have run into an issue when replacing a drive in my pool with a new larger drive. I was in correspondence via the support ticket system but hoping to enlist the help of the community as it has become a time-sensitive issue with work documents. I have done the following: attached new drive (via USB as there were no SATA ports remaining), mapped new letter to full drive, copied contents from full drive to new drive, shutdown and exchanged old drive with new drive, proceeded to restore pool as per guide (https://support.division-m.com/hc/en-us/articles/214026383-How-do-I-res
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