WKO Posted February 16 Report Share Posted February 16 I recently lost my WHS 2011 OS drive. I reloaded my computer with WIN 10. I reinstalled Drive Bender and it will not activate. Drive Bender has gone into read only mode after a couple of days. I removed(completely I don't know) Drive Bender and reinstalled with no luck. I have submitted several support requests ( with key and and server ID)but have had no replies. All I need (I think)is for some one to release my key . DB says my key is invalid , I have email with key when I purchased . Maybe key was for WHS 2011 only? Thanks for any help Webb Quote Link to comment Share on other sites More sharing options...
w3wilkes Posted February 16 Report Share Posted February 16 The keys are not OS specific. Since you reloaded with a fresh OS you should have received a full 7 day trial period in which DB is fully functional. Quote Link to comment Share on other sites More sharing options...
WKO Posted February 16 Author Report Share Posted February 16 No I did not get 7 days , but it has been over a week anyway. I did notice that the key is shorter(maybe why DB says my key is invalid) than my other keys. When I bought the licenses I bought a WHS drive bender bundle I got 1 key(short) for 2 pc's , they then sent me another key(long)for the other pc per a support ticket The WHS key is about 25 to 28 characters the other key(is working fine) is about 40 characters My question is the long key a replacement for the short key, or in other words is the key a bundle license key. I have had both machines working since 10/2012 with no problems. The license (short) I have been using can't be activated or released I also have another license running, purchased at another time. Thanks for any help Webb Quote Link to comment Share on other sites More sharing options...
WKO Posted February 16 Author Report Share Posted February 16 I just uninstalled again using Revo uninstaller to get rid of everything , I reloaded and tried the above mentioned key and as expected it said key was in use. I used the short key and it says it is invalid . I have the original email with keys. I am copy and pasting properly. I guess DB has changed the key structure to a longer key and not updated my key. Maybe you can contact the developer ( since you are a moderator) as I have not had success with submitting a request. Thanks for your help Webb Quote Link to comment Share on other sites More sharing options...
CBers Posted February 16 Report Share Posted February 16 @Anthony Is this something you can look into please. Quote Link to comment Share on other sites More sharing options...
WKO Posted February 16 Author Report Share Posted February 16 Thanks !!!!!!!!!! Quote Link to comment Share on other sites More sharing options...
w3wilkes Posted February 17 Report Share Posted February 17 I did contact the Developer and got a response. He said that if you don't put in your key you get the 7 days however, if you put in your key that's in use you will be given 90 days even though the key is currently registered to your old install. Hopefully Anthony has released your key. Quote Link to comment Share on other sites More sharing options...
WKO Posted February 17 Author Report Share Posted February 17 It says key is invalid . this is the short key. so I guess he has to replace key or make my key work. I gave info about key # and server id multiple times on submit request . I can provide order # if needed. Thanks for Help !!!!!!!!!!!!!!! Quote Link to comment Share on other sites More sharing options...
WKO Posted February 17 Author Report Share Posted February 17 If I message Anthony, within this forum, is it private? If so I give him my order #, key #, etc. Thanks Quote Link to comment Share on other sites More sharing options...
CBers Posted February 17 Report Share Posted February 17 15 minutes ago, WKO said: If I message Anthony, within this forum, is it private? If so I give him my order #, key #, etc. Thanks What is the ticket reference for the licence release please? Quote Link to comment Share on other sites More sharing options...
WKO Posted February 17 Author Report Share Posted February 17 if you are talking about ticket # for submit request I never received one (after multiple tries) which I thought was strange. I used Edge for 3 attempts and once with IE 11. IE 11 at least had a green box that popped up that said submitted. When I try to release within DB it says invalid license . I think I am in a loop . I have been wondering if something is wrong with the web submit form. Any info I can provide I will Thanks Quote Link to comment Share on other sites More sharing options...
CBers Posted February 17 Report Share Posted February 17 9 minutes ago, WKO said: if you are talking about ticket # for submit request I never received one (after multiple tries) which I thought was strange. I used Edge for 3 attempts and once with IE 11. IE 11 at least had a green box that popped up that said submitted. When I try to release within DB it says invalid license . I think I am in a loop . I have been wondering if something is wrong with the web submit form. Any info I can provide I will Thanks I have contacted Anthony direct, but as it's the middle of the night where he is, it'll be a few hours before he responds. Thanks. Quote Link to comment Share on other sites More sharing options...
WKO Posted February 17 Author Report Share Posted February 17 thanks , I am going see if can submit request again , will let you know Quote Link to comment Share on other sites More sharing options...
CBers Posted February 17 Report Share Posted February 17 1 minute ago, WKO said: thanks , I am going see if can submit request again , will let you know OK. Quote Link to comment Share on other sites More sharing options...
WKO Posted February 17 Author Report Share Posted February 17 I just sent in a request (Edge green submit popped up) which is a first but no ticket # yet , The last couple of time's I tried the capcha would not respond. hopeful this may help Thanks Webb Quote Link to comment Share on other sites More sharing options...
w3wilkes Posted February 17 Report Share Posted February 17 If you message Anthony (not a forum post) it is private so you should be able to send the order # via private message. It sounds like you may have recorded your key # incorrectly. CBers 1 Quote Link to comment Share on other sites More sharing options...
CBers Posted February 17 Report Share Posted February 17 32 minutes ago, WKO said: I just sent in a request (Edge green submit popped up) which is a first but no ticket # yet , The last couple of time's I tried the capcha would not respond. hopeful this may help Thanks Webb Can you try with Chrome? Quote Link to comment Share on other sites More sharing options...
WKO Posted February 17 Author Report Share Posted February 17 chrome gets a submitted but never get a ticket also I just remembered I cannot log into support site. I am not recognized. I tried to have my password reset but never get reset email if i try to setup a new account says email address already in use I guess it is my lucky day 😂😂😀😃 Thanks Quote Link to comment Share on other sites More sharing options...
w3wilkes Posted February 17 Report Share Posted February 17 Are you saying your forum UID / password and your signin credentials on the support page are different?? Quote Link to comment Share on other sites More sharing options...
Anthony Posted February 17 Report Share Posted February 17 Hi Webb, I have responded a number of times to you support requested, and I see I have a couple of more support message that would indicate that you are not receiving my replies. Maybe check your spam folder? I will respond again right now, let me know if you received these. CBers 1 Quote Link to comment Share on other sites More sharing options...
WKO Posted February 17 Author Report Share Posted February 17 Had same UID on both. I have different password for each but have tried both passwords on support no luck . have not used in a long time have I have had no problems with site or product until now Thanks Quote Link to comment Share on other sites More sharing options...
WKO Posted February 17 Author Report Share Posted February 17 Anthony, I have not received anything . I had this happen before. I work at a hospital and was not getting important emails to my personal email. the @ bellsouth.net is yahoo/ att I can give my gmail account if i need to isn't software fun😃 Quote Link to comment Share on other sites More sharing options...
Anthony Posted February 17 Report Share Posted February 17 Hi Webb, Have responded to you new email... let me know if you get it or not. Quote Link to comment Share on other sites More sharing options...
WKO Posted February 17 Author Report Share Posted February 17 heads up guys, I just sent a service request using my Gmail account and got an immediate reply ticket # 23364 looks like ATT / Yahoo does not like something I will change my account settings when this all over gmail did put in spam bucket but at least I got it I will thanks all Webb Quote Link to comment Share on other sites More sharing options...
WKO Posted February 17 Author Report Share Posted February 17 yes I got your email YEA!!!!!!!!!!!!!!!!!! So I have to buy the upgrade to win 10 No problem just asking for clarification. I have no problem supporting good software ATT/ Yahoo con be contrary sometimes . My bellsouth email address goes back to the 80.s or 90's i think 😂😁 Thanks Webb Quote Link to comment Share on other sites More sharing options...
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